
Rosaluna
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Why is the app completely "frozen" since today (May 10)? No reaction at all after opening it up, no synching, nothing. It was working until earlier today. Deleting + reinstalling didn't help, now I can't even log on, as that entry page is already frozen. And all of this when our company challenge has just started. Installing the app on my other phone shows the same problem. What is going on and when will this be fixed? Why does your support don't know about this issue?
4 people found this review helpful
Personify Health, Inc.
May 16, 2024
Hello! We would appreciate if you could reach out to our Support team, since they can provide the best assistance further. You can contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!

Matt Jacob
Keeps unlinking to Google Fit so that steps and workouts aren't counted. Has login problems - like it always authenticates via my work email (which I don't have access to on my phone), the security code takes forever to get emailed, and then it makes you do this almost every time you sign in. Setting up biometric authentication does nothing. No phone number/texting option for authorization. Very behind Rewards are achievable, but often the app stops you from achieving them regularly.
89 people found this review helpful
Personify Health, Inc.
August 29, 2024
Hello and thank you for your review!
Our Support team can provide the best assistance on your inquiry further. Feel free to contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!

Melvin Mullings
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I love this app, but for some reason lately it will randomly have problems syncing with Samsung health and I can't get it to reconnect. I literally have to uninstall and then reinstall the app to get it to sync up again. This has been a daily thing starting this week. I don't know if some update broke the app, but changed my review to 1 star until its fixed.
Personify Health, Inc.
November 11, 2025
Could you please reach out to our Support team so we can address your inquiry in further detail? You can contact us via email (support@personifyhealth.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!