
Luda Matkovska
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can't register for it! doesn't scan my passport. eventually after 100000000000 attempts managed to scan my passport, got through to facial recognition and it failed and now I'm back to not being able to scan my passport. worst app in the world. quite literally! edit: developers have responded (as you can see below) telling me to go into menu and get support. I can't do that! I can't register for the app because it's full of bugs! 🤯
21 people found this review helpful
Ministry of Digital Transformation of Ukraine
29 September 2025
Щоб допомогти вам розібратися з цією ситуацією, просимо залишити деталі вашого випадку в службу підтримки 🙏🏻
В Дії перейдіть в розділ Меню 👉🏼 Служба підтримки 👉🏼 Виберіть зручний месенджер 👉🏼 В чатботі виберіть послугу 👉🏼 Натисніть на кнопку «Запитати» та опишіть проблему.

Oleksandra Babeszko
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I have to go through passport code reader and face recognition every 60 days. I stuck on every level of this process, when I think that's finally done it tells that some error had occurred and I have to do it all from the beginning. The worst part is the identity confirmation. This program just fails to recognise my face. I hade to do hundreds of tries to make it sure that it is really me. I am sorry, but I can't turn my head left and still see what are the next demands of face recognition.
16 people found this review helpful
Ministry of Digital Transformation of Ukraine
5 September 2025
Прагнемо вам допомогти! Залиште, будь ласка, деталі вашого випадку в службу підтримки — https://chat.diia.gov.ua
У чатботі вибирайте тему, натискайте кнопку ✍️ Запитати та опишіть проблему.

Vladimir Laiu
It is impossible to register at the embassy in Chisinau through the Dia application, it is terrible, it does not read the chip, I have tried dozens of times, it does not read, I need a criminal record, for this I have to register at the embassy, an impossible thing in Moldova. The embassy does not answer the phone, the electronic registration does not work! Tell me how I, a citizen of Ukraine living in Moldova, can get to the embassy to obtain a simple criminal record for which I have alread
3 people found this review helpful
Ministry of Digital Transformation of Ukraine
24 September 2025
Прагнемо вам допомогти та вирішити цю ситуацію, тож залиште, будь ласка, деталі вашого випадку в службу підтримки — https://chat.diia.gov.ua
В чатботі виберіть послугу 👉🏼 Натисніть на кнопку «Запитати» 👉🏼 Відправте в чат слово «оператор» 👉🏼 Коли оператор приєднається – деталізуйте ваше питання.