
Lance Hardwood
This is the worst app of an airline I have ever used. It doesn't display any flight information or any other usefull information like gate or so. Also my flight was delayed, which caused my tickets to disappear, so I hat to go back through security to get my tickets printed. If there is a gate change it won't inform you and the boarding passes won't be updated but disappear instead. Also it always needs to load the booking information again instead of saving it for offline use.
31 people found this review helpful
Philippine Airlines, Inc.
17 April 2024
Hi, Lance. We're sorry for the inconvenience. Your feedback is valuable, and we're working to improve the app's functionality. We'll address the issues you've mentioned to enhance your app experience. Thank you for bringing this to our attention. If you need further help, our 24/7 chat is available: https://bit.ly/3V4FiCk.

Michael Corsa
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Slow slow slow. Try to register and it provides no rules for passwords, limited to 8 characters it appears bit it does not accept any password entered to complete the registration. Pretty much a useless app. 9/12/2025 update - try to book a flight and app just hangs and crashes with web page not available errors. update 11/15/2025 display boarding pass only successful when checking in and staying the app. exit the app and no date, no qr code
58 people found this review helpful
Philippine Airlines, Inc.
30 April 2024
Hello, Michael. For Mabuhay Miles enrollment, passwords must:
• Be 5 to 8 characters long
• Include at least 1 number
• Have at least 1 uppercase and 1 lowercase letter
• Include 1 special character
If your password meets these criteria and you're still encountering errors, contact our 24/7 chat for help: https://bit.ly/3V4FiCk.
Thank you.

C Saceda
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Changing my review to 5 stars from 1 star after you have resolved the issue. Does not login on my Samsung S24 hence I cannot see my Mabuhay Miles account. Everytime I try to login, the browser returns with "not found" and stops process there. I have used different browsers and even turned off all the security features. It only works for iOS.
1 person found this review helpful
Philippine Airlines, Inc.
15 October 2025
Hi, C. Thank you for sharing your concern with us. We’ve noted the login difficulty you encountered and our team is addressing it. For now, you may continue to log in and manage your flights through www.philippineairlines.com. We appreciate your understanding as we enhance the app for smoother use.